Does xx24 sell my information to other companies?

Absolutely not. xx24 never sells your personal data to third parties. Limited data is only shared for essential services such as payment processing and KYC verification, and strictly under confidentiality agreements.

Can I have my data deleted?

Yes, you can request the deletion of your data. However, certain information is required to be retained for a specified period for legal and regulatory reasons. To submit a deletion request, email us at support@xx24.bet.

Can xx24 see my password?

No. Your password is never stored in plain text. Only an encrypted hash is kept, and it is technically impossible to reverse-engineer your original password from it. No xx24 employee can ever access your password.

Is my data stored outside of Bangladesh?

xx24 uses secure international cloud servers. Regardless of where data is stored, the same highest security standards apply. All our data centers hold international security certifications.

How do I unsubscribe from marketing emails?

Click the "Unsubscribe" link at the bottom of any marketing email, or turn off notifications from your account settings. You can also email support@xx24.bet directly to opt out of marketing communications.

Will I be notified in the event of a data breach?

Absolutely. In the event of a data breach, affected users will be notified at their registered email address within 72 hours — including details of what data was affected and what precautions to take.

xx24 | Privacy Policy and How We Protect Your Data

1Introduction

Xx24 (https://xx24.bet) is an online Sports Betting and gaming platform serving users in Bangladesh. We believe that protecting your personal data is not just a legal obligation — it is a commitment we owe you.

This Privacy Policy clearly explains what information we collect when you use the xx24 platform, why we collect it, how we use it, and what rights you have. Reading this policy will give you a full picture of how your data is kept safe.

By registering or using xx24, you agree to this privacy policy. If you disagree with any part of it, we ask that you refrain from using the platform.

This Privacy Policy is part of xx24's Terms & Conditionsand forms part of it. Both documents should be read together.

2What Information We Collect

Xx24 only collects data that is strictly necessary. We do not ask for anything beyond that. A detailed list is provided below.

A) Information collected at registration

Full name (as per National ID)
Date of birth (for age verification)
Mobile number and email address
Home address (city and district)
Username & Password (Encrypted)

B) Information Collected During Verification (KYC)

Photo of National ID (NID) or Passport
Selfie photo (for identity verification)
Bank account or mobile banking number

C) Automatically Collected Information

IP Address & Device Type
Browser and operating system information
Time spent on the platform and which pages you visited
Login time and location
Cookies & Session Data

D) Transaction Information

Deposit & Withdrawal History
Betting History & Game Logs
Last four digits of payment method (not the full number)

xx24 never stores your full bank card number, PIN, or OTP. If anyone requests this information, treat it as a fraud attempt.

3How Your Data Is Used

Collected data is used strictly for defined purposes. The table below outlines the purpose behind each type of data.

Data Type	Purpose of Use	Legal Basis
Name & Identity	Account Creation & Verification	Contractual Requirements
Mobile Number	OTP verification, security alerts	Security Interests
Email	Account notifications, promotions	Consent & Agreement
IP Address	Fraud prevention, location verification	Legitimate Interest
Transaction History	Financial Auditing & Anti-Money Laundering	Legal Obligations
Betting History	Responsible Gaming Monitoring	Regulatory Requirements
Device Information	Multiple Account Detection	Legitimate Interest

Marketing Communications

Xx24 may contact you via SMS or email about new offers, bonuses, and promotions. You can opt out at any time through your account settings or by reaching out to our support team directly.

4Who Your Data Is Shared With

Xx24 never sells your personal information. However, limited data may be shared in specific circumstances.

Authorized Third Parties

Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to process transactions.
KYC Verification Services: Necessary information may be shared with approved providers for identity verification purposes.
Security Services: Approved partners for fraud prevention and cybersecurity.
IT Service Providers: Cloud and server infrastructure providers that power the platform.

Legal Disclosure

Xx24 may be required to share relevant data in response to a court order, government investigation, or a lawful request from a regulatory authority. Where possible, you will be informed in advance.

All third-party partners operate under strict confidentiality agreements with xx24 and are prohibited from sharing your data elsewhere.

5Cookie Policy

Xx24 uses cookies on its website to help improve your browsing experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

Essential Cookies: Required to maintain your login session and ensure platform security. Without these, the platform will not function properly.
Functional Cookies: To remember your preferred language and settings.
Analytics Cookies: To understand which pages are used most — all entirely anonymous.
Security Cookies: For CSRF protection and fraud prevention.

Cookie Controls

You can delete or block cookies through your browser settings. Please note that disabling essential cookies may cause certain features to not function properly.

6Data Protection Measures

Xx24 uses industry-leading technology to keep your data secure.

SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
Two-Factor Authentication (2FA): OTP verification is performed at login.
Firewall Protection: Advanced firewall and DDoS protection systems are active.
Regular Security Audits: Regular audits are conducted by third-party security experts.
Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
Access Control: Only authorized personnel have access to specific data.
Data Breach Response Plan: In the event of a data breach, affected users will be notified within 72 hours.

Use a strong password to keep your account secure and never share it with anyone. If you notice any suspicious activity, let us know immediately.

7Your Data Rights

Under xx24's privacy policy, you have the following rights.

Right of Access: You may want to see what information we hold about you.
Right to Rectification: You may request corrections to any information that is inaccurate or incomplete.
Right to Erasure: In certain circumstances, you may request that your data be deleted.
Right to Restrict Processing: You can request that we stop using your data for certain purposes.
Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.
Right to Complain: If you are not satisfied with how we handle your data, you may file a complaint with the relevant authority.

To exercise these rights support@xx24.betEmail us at the address provided. We typically respond within 30 days.

8Children's Privacy

Xx24 strictly does not serve anyone under the age of 18. We never knowingly collect personal data from minors.

Age is verified at the time of registration. If it is later found that a user is under 18, their account will be immediately closed and all associated data will be deleted.

If you believe a minor has created an account on xx24, please notify us immediately.

9How Long Data Is Retained

Xx24 does not retain your data longer than necessary.

Data Type	Retention Period	Reason
Account Information	For the duration of active account + 5 years	Legal & Regulatory Requirements
Transaction Records	7 Years	Financial Regulatory Compliance
KYC Documents	5 years after account closure	AML Regulatory Obligations
Betting History	3 Years	Responsible Gaming Monitoring
Cookie Data	Until end of session	Technical Requirements
Support Chat Logs	2 Years	Service Quality Improvement

10Policy Updates

Xx24 may update this privacy policy from time to time, as changes in technology, law, or business operations may require revisions.

If any significant changes are made, we will notify you through the following methods:

A notification will be sent to your registered email address.
A pop-up notification will be displayed upon logging into the platform.
The "Last Updated" date at the top of this page will be changed.

Continued use of xx24 after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly.

When policies change, we always aim to provide at least 15 days' advance notice so you have time to make an informed decision.

11Contact Us

If you have any questions, complaints, or requests regarding our Privacy Policy, please don't hesitate to get in touch.

Email: support@xx24.bet
Live Chat: Click the chat icon in the bottom-right corner of the platform.
Response Time: Usually within 24–48 hours.

Our Bangla-speaking privacy support team is available 24/7, every day of the week.

Xx24 Privacy Policy — Your data is our responsibility

Why Your Data Is Safe with xx24

Encrypted Data Storage

Never Sold to Third Parties

User Controls

Secure Connection

Limited Data Retention

Adherence to International Standards

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